REFUND – RETURN POLICY
Incorrect items: If a product is not the product that you ordered, Crux Suppressors (a division of Templar Tactical Firearms, LLC) will either replace the product or give you a full refund if returned within 10 days of receipt. Templar Tactical Firearms cannot replace products that have been used, unless they are covered under the manufacturer’s warranty, you will send these items directly to the manufacturer for replacement. Note: We do not accept refunds on scopes, binoculars, flashlights, software, DVD’s or hearing protectors, firearms or suppressors.
Special Order Items may not be returned.
Firearms and Suppressors are non-returnable and non-refundable. However, to insure your satisfaction with your new firearm, we offer a Lifetime Warranty on all new firearms. (See the Lifetime Warranty section for details.)
Rifle & Suppressor Order Cancellation
When placing an order with Crux Suppressors (a division of Templar Tactical Firearms, LLC) for a new rifle build or suppressor a deposit is required before the start of any work. Additional funds may be deposited toward the build at any point during the build process. When placing any type of prepayment or deposit with Crux Suppressors (a division of Templar Tactical Firearms, LLC), and for any reason the customer needs to cancel said order, the customer will be charged a 50% cancellation fee to pay for expensive material costs and labor associated with producing the original order. There will be no exceptions to this policy.
The cancellation fee covers many expenses Crux Suppressors (a division of Templar Tactical Firearms, LLC) incurs, which include but are not limited to the following: time spent by employees processing said order, supply costs incurred during process of order and restocking of parts ordered from suppliers specifically for your order. In addition, a 3.5% credit card fee is charged to Crux Suppressors (a division of Templar Tactical Firearms, LLC) when a credit card is used for said deposit and another 3.5% credit card fee is charged to Templar Tactical Firearms, LLC when a refund is issued for said deposit. Therefor if a credit card is used the restocking fee with be 50% +7% transaction fees.
Manufacturer Warranty & Service: In some cases, it may be best to send your firearm directly to the manufacturer for repair or adjustment. Some manufacturers offer superior service and we may direct you in this regard, depending on the brand.
Used Gun Purchase (Buy Back): At our discretion, we may offer to buy a firearm, at a price to be determined by Templar Tactical Firearms.
Electronic Devices, Hearing Protectors, Lasers, Rangefinders, Lights and other electronic devices are covered by the manufacturer, and must be returned to the manufacturer for repair or replacement.
No refunds or returns are accepted on these types of items. We only carry Electronic Devices that are covered under warranty by a reputable manufacturer. Please consult your owner’s manual for warranty information, or call us for instructions.
If you are not satisfied with your Accessory Product (other than exceptions such as electronic devices, optics etc.), you may return it within 10 days for a full refund, less shipping costs (and fees) and restocking fees (20% minimum restocking fee*). Item must be unused and in 100% original condition with all labels and papers intact. You must have a ‘Return Authorization Number’ (RMA) before returning the item. Contact us by phone or email (templartactical+RMA@gmail.com) for an RMA- BEFORE YOU RETURN THE PRODUCT!
Accessories include (but are not limited to): Bags, Holsters, Belts, Knives, Cleaning Supplies, Firearm Add-Ons. *Restocking fees: All returns will be charge a twenty percent restocking fee. Left Handed Items are special order items, and are not returnable. Left Handed Orders May Not Be Cancelled.